Privacy Policy

Information you give us:

• Name, phone number and email, when you submit our contact form
• Suburb, service requested, urgency and message details, from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share data with the following third parties, each of which processes data as described below:

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call-tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system: receives and stores contact form submissions so we can respond to your enquiry.

We do not share your information with any other third party, and we do not sell your data. Each of these providers is engaged only for the specific purpose described above, and none are used for advertising retargeting, remarketing audiences, or any purpose beyond running and improving this website.

Cookies are small text files placed on your device when you visit a website. This site uses cookies for analytics and tag management, which help us understand how the website is used, which pages are helpful, and where visitors run into trouble finding what they need. These cookies do not identify you personally.

You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers, including Chrome, Safari, Firefox and Edge, provide instructions for managing, blocking or clearing cookies in their help settings.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for completed work: retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings, if any: retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: raise a complaint with us directly in the first instance. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We take reasonable steps to protect the personal information we hold, including secure hosting infrastructure through Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission over the internet or electronic storage is completely secure, and while we work to protect your personal information, we cannot guarantee its absolute security.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information without their consent, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Burleigh Heads
• Operating under: a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9543
• Website: airconditioningburleighheads.com.au